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Seko launches new OminiReturns e-commerce service

SUPPLY chain services provider SEKO Logistics has launched a new returns service for retailers, etailers and consumers that allows customers to have greater visibility of the logistics operation

Seko launches new OminiReturns e-commerce service

SUPPLY chain services provider SEKO Logistics has launched a new returns service for retailers, etailers and consumers that allows customers to have greater visibility of the logistics operation

08 March 2019 - 19:00

SUPPLY chain services provider SEKO Logistics has launched a new returns service for retailers, etailers and consumers that allows customers to have greater visibility of the logistics operation.

The logistics firm said that its new OmniReturns service combines its logistics operation and digital platform, reports London's Air Cargo News.



The service offers visibility from label creation to stock re-entering the warehouse, in-country returns carriers and processing hubs, customs compliance and repatriation services and the ability to automate customer refunds or store credits.



Currently, around 30 per cent of all products ordered online are returned, 67 per cent of shoppers say they check the returns page before completing their purchase and 92 per cent of customers will buy something again if returns are quick and easy, and preferably offer free shipping.



Chief product officer at SEKO Omni-Channel Logistics, Justin Irvine, said: 'OmniReturns combines all the knowledge and best practice we've learned in the last 5 years as we've designed the most innovative fulfilment and logistics solutions for etailers and retailers across our global network.



'Out of this has evolved what we believe is a market leading, cloud-based platform which enables customers to see the complete life cycle of a return.



'We didn't simply want to sell on someone else's flawed returns offering or processes, we wanted to create substantial value through aggressive first-mile procurement and controlling operations with SEKO staff at each hub point with complete transparency.'


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