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Toronto needs to be a well-oiled machine to handle 45pc of Canada's air cargo

TORONTO Pearson is one of North America's busiest airports, after handling 45 per cent of Canada's air cargo, 465,400 flights and 50 million passengers in 2018

23 July 2019 - 19:00

TORONTO Pearson is one of North America's busiest airports, after handling 45 per cent of Canada's air cargo, 465,400 flights and 50 million passengers in 2018.

Ensuring operations are smooth and customers remain satisfied is one of the airport's main goals.



'Of the 49,000 airport employees, only 1,600 are focused on management, operational and technology jobs.



'So, it's a huge IT and operations responsibility for a small number of people to manage,' Greater Toronto Airports Authority (GT) IT director John Thompson told TechHQ.



Mr Thompson's team has the demanding task of ensuring the airport remains digitally-optimised to handle its traffic.



'We're involved in everything from handling baggage systems to de-icing planes, checking passengers in, dealing with US customs, on-boarding employees and more,' he explained.



Technology plays a key role in ensuring the airport remains a well-oiled machine, which means preventing outages and disruption, and cutting mean time to repair (MTTR) of any description, is 'critical'.


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