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Remote box management is a reefer game changer says Hamburg Sud

HAMBURG SUD, now a unit of the Maersk Group, now offers Remote Container Management (RCM) technology to reefer customers, reports the American Journal of Transportation

08 December 2019 - 19:00

HAMBURG SUD, now a unit of the Maersk Group, now offers Remote Container Management (RCM) technology to reefer customers, reports the American Journal of Transportation.

'With RCM, we combine the best of both worlds - digital state-of-the-art technology, and a personal service that can be accessed at any time,' said Hamburg Sud chief commercial officer Frank Smet.



RCM monitors parameters such as temperature, relative humidity, and the concentrations of O2 and CO2 within the reefer container in real time. The added value of using RCM is that it enables customers to use this data to monitor their supply chain better, to make it much more efficient and reliable, and leverage greater potential for cost savings.



As a special feature the data of the cargo probes for Cold Treatment cargo are available online.



The whole reefer container fleet of Hamburg Sud and Maersk has been outfitted with the necessary technology.



Recent months have been spent carrying out test shipments and developing the digital customer interface. The result is an intuitive, very user-friendly online application that can be accessed via PC, tablet or smartphone, and that conveniently displays all-important parameters of the refrigerated container.



Once registered customers have logged in, they will receive an overview of the reefer containers they have booked as well as information on ports of departure and destination, container numbers and vessel names.



The 'Journey Log' shows all the important events of the container transport, such as delivery to the terminal or loading onto and discharging from the ship.



Customers can view the data on the conditions within the containers at any time and, with just a few clicks, download it as an Excel list or forward it directly, for example, to the recipient of the goods.



What's more, customers are notified if settings deviate from standard parameters. If critical limit values are exceeded or not maintained, Hamburg Sud's operations team also receive an alarm notification so that they can take any measures necessary to safeguard quality of the cargo.



If users have any questions about their current shipments or the application itself, they can immediately get in touch with reefer experts at any time 24/7 via a chat function.



With 380,000 reefer containers, Hamburg Sud and Maersk offer the largest reefer fleet in the industry. This ensures availability of RCM technology worldwide for our customers.


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