AUSTRALIA's Labor government white paper on aviation indicates that 'ombudsmen' henceforth will be called 'ombudspersons', reports News Corp.
Ombudsman is a word of Nordic origins that simply that means an official who investigates and resolves complaints.
The new ombudsperson repeatedly referred to on the white paper will police Australian airlines and airports under a new scheme to protect customer rights.
The socialist Albanese government's long-awaited aviation white paper, released by Transport Minister Catherine King, comes two years after the government flagged plans to review the aviation sector and set long-term policies and reforms for the industry's growth.
Under the scheme, an independent agency will be set up to resolve disputes between airlines and customers by 2026.
The new body will have powers to compel airlines and airports to provide remedies and will be tasked with publishing reports into their conduct.
SeaNews Turkey
Ombudsman is a word of Nordic origins that simply that means an official who investigates and resolves complaints.
The new ombudsperson repeatedly referred to on the white paper will police Australian airlines and airports under a new scheme to protect customer rights.
The socialist Albanese government's long-awaited aviation white paper, released by Transport Minister Catherine King, comes two years after the government flagged plans to review the aviation sector and set long-term policies and reforms for the industry's growth.
Under the scheme, an independent agency will be set up to resolve disputes between airlines and customers by 2026.
The new body will have powers to compel airlines and airports to provide remedies and will be tasked with publishing reports into their conduct.
SeaNews Turkey
