Korean Air starts using new cargo management system
KOREAN Air has rolled out a new cargo management system, named iCargo, that is part of its ongoing IT renewal programme and replaces the existing 35-year-old system
KOREAN Air has rolled out a new cargo management system, named iCargo, that is part of its ongoing IT renewal programme and replaces the existing 35-year-old system.
The iCargo internet platform combines in a single, integrated system the full scope of the airline's end-to-end cargo business functions, such as reservation, sales, terminal operation, revenue accounting and cargo portal, reported London's Air Cargo News.
Some 130 domestic and overseas stations have so far seamlessly implemented the system over 'two years of intensive preparation'.
'The next-generation cargo system, based on cloud technology, is part of our digital transformation of the future. Launched in April, the new system will lead change and further enhance the quality of customer service in the fiercely competitive cargo industry,' said Korean Air's head of cargo Sam Noh.
The airline, which operates a fleet of 23 freighters, was able to implement the system following its 2018 partnership with IBS Software.
The carrier said iCargo 'enables the company to provide consistent service through an integration of sales-reservation-operation systems. It also provides up-to-date information via customised monitoring function and tracks the status of shipments in real-time through e-mail or SMS, depending on the customer's preference'.
The company will continue to develop its software functionality through to March 2020 when the airline will also introduce an artificial intelligence-based cargo revenue management system (RMS) solution, which is expected to boost its bottom line.