HONG KONG Air Cargo Terminals (Hactl) - Hong Kong's largest independent cargo handler - has streamlined its cargo acceptance operations with the opening of its new Terminal Services Centre (Export) (TSCE), including new digital processes and document handling features.
'Hactl's Terminal Services Centre has been providing Air Cargo Documentation (ACD) services for airline customers since 1998. By 2023, three quarters of Hactl's 100+ airline customers were using the facility, which now handles an average of 2,000 air waybills daily; around 80 per cent of these have traditionally been paper documents.
Hactl totally revamped its Terminal Services Centre (Import) (TSCI) operations in 2022,' says an official release. Hactl's new TSCE provides a more pleasant working environment for staff, and utilises many innovative new features to enhance operational efficiency and the customer experience.
Agents can now make a Dangerous Goods Inspection Reservation via the COSAC-Mobile app, instead of filling out a paper request on arrival at the TSCE counter.
TSCE staff can now use real-time build-up monitoring to check ULD build-up progress at workstations in real time. A new TSC dashboard provides a comprehensive, instant overview of all export cargo documents being processed, facilitating faster and more accurate decision-making and providing important management data.
The new TSCE also supports export cargo document e-submission, enabling freight agents to submit export cargo documents online in advance, avoiding last-minute rushes and eliminating counter queuing, the release added.
'A new document submission hub will enable visiting agents to place their documents into totes instead of handing them to counter staff. The hub will then check the documents and store them, using an automated archive and retrieval system.
SeaNews Turkey
'Hactl's Terminal Services Centre has been providing Air Cargo Documentation (ACD) services for airline customers since 1998. By 2023, three quarters of Hactl's 100+ airline customers were using the facility, which now handles an average of 2,000 air waybills daily; around 80 per cent of these have traditionally been paper documents.
Hactl totally revamped its Terminal Services Centre (Import) (TSCI) operations in 2022,' says an official release. Hactl's new TSCE provides a more pleasant working environment for staff, and utilises many innovative new features to enhance operational efficiency and the customer experience.
Agents can now make a Dangerous Goods Inspection Reservation via the COSAC-Mobile app, instead of filling out a paper request on arrival at the TSCE counter.
TSCE staff can now use real-time build-up monitoring to check ULD build-up progress at workstations in real time. A new TSC dashboard provides a comprehensive, instant overview of all export cargo documents being processed, facilitating faster and more accurate decision-making and providing important management data.
The new TSCE also supports export cargo document e-submission, enabling freight agents to submit export cargo documents online in advance, avoiding last-minute rushes and eliminating counter queuing, the release added.
'A new document submission hub will enable visiting agents to place their documents into totes instead of handing them to counter staff. The hub will then check the documents and store them, using an automated archive and retrieval system.
SeaNews Turkey
