DHL Express offers 300 Circle K outlets as pick up points for deliveries in HK
DHL Express says that it has extended its On Demand Delivery service to 300 Circle K stores across Hong Kong, as an optional location for customers to collect their overseas merchandise, 'whenever and wherever it is convenient'
DHL Express says that it has extended its On Demand Delivery service to 300 Circle K stores across Hong Kong, as an optional location for customers to collect their overseas merchandise, 'whenever and wherever it is convenient'.
With the addition of the Circle K stores, customers can now choose from 600 locations across the city for pick up.
Receivers are notified via email or short-messaging system (SMS) about a shipment's progress. A mobile-optimised website allows them to choose from a selection of delivery options including redirecting the delivery to a DHL service point or nearby convenience store, reported London's Air Cargo News.
'DHL Express couriers will be notified of these delivery preferences in real-time, ensuring shipments are delivered at the right time, to the right place and at the utmost convenience to the customer,' said a spokesperson.
The company has added a new feature - Courier Time Window - which will send an SMS reminder to receivers on the day of delivery to alert them to a specific timeframe when they can expect their delivery. Receivers could request for changes in delivery time and location to avoid a missed delivery if they are on the move.
Commenting on this development, Circle K general marketing manager Krystie Tang said: 'This new partnership with DHL Express allows us to serve our customers better by offering them the chance to be in control of the last mile fulfilment service of their online shopping experience.'