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British Airways suspends dog travel via the cargo hold

BRITISH Airways has temporarily suspended the transportation of dogs in the cargo hold of its aircraft, after a dog was found, upon arrival at London Heathrow Airport, to be travelling in a cage too small for its size

British Airways suspends dog travel via the cargo hold

BRITISH Airways has temporarily suspended the transportation of dogs in the cargo hold of its aircraft, after a dog was found, upon arrival at London Heathrow Airport, to be travelling in a cage too small for its size

13 January 2020 - 19:00

BRITISH Airways has temporarily suspended the transportation of dogs in the cargo hold of its aircraft, after a dog was found, upon arrival at London Heathrow Airport, to be travelling in a cage too small for its size.

The airline has stated that while the dog was unharmed, it will not accept new cargo bookings for dogs while an investigation is pending, London's Air Cargo News reported.



'We take the responsibility of transporting and caring for animals travelling with us extremely seriously,' a spokesperson for British Airways said.



According to IAG Cargo, which handles animal transportation for the airline, a pet's owner or person in charge of the booking (such as an agent) is responsible for supplying a correctly-sized cage; not the airline.



A spokesperson for IAG Cargo said '[pet] owners supply crates for animals when they book to travel with IAG Cargo. If animals are booked through an agent, then the agent supplies the crate.'



IAG added: 'We give clear information to owners on the size requirements for animals [via a] link to the IAG website with sizes etc.'


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