AUGMENTED reality (AR) software as a service (SaaS) firm TechSight has teamed up with New-York based developer of 'smart glasses' Vuzix to offer warehouse technicians an AR tech-support service.
The hands-free AR service enables tech teams to view precisely what warehouse crews are seeing in real time, 'eliminating both the communication limitations of a standard telephone call and the safety concerns with handheld devices,' reported New York's Air Cargo World.
Aside from technical support, the interface also allows users to capture data, enabling logistics companies to analyse trends and procedural warehouse inefficiencies.
One pair of these smart glasses costs US$2,00 but Vuzix said that customers can make the investment back five times over in a single use, 'if key equipment failures can be remedied faster or avoided' with use of the product, which is important in a time-critical warehouse environment where every hour the supply chain is set back could cost thousands of dollars.
The hands-free AR service enables tech teams to view precisely what warehouse crews are seeing in real time, 'eliminating both the communication limitations of a standard telephone call and the safety concerns with handheld devices,' reported New York's Air Cargo World.
Aside from technical support, the interface also allows users to capture data, enabling logistics companies to analyse trends and procedural warehouse inefficiencies.
One pair of these smart glasses costs US$2,00 but Vuzix said that customers can make the investment back five times over in a single use, 'if key equipment failures can be remedied faster or avoided' with use of the product, which is important in a time-critical warehouse environment where every hour the supply chain is set back could cost thousands of dollars.