73% of Hong Kong SMEs using AI report faster operations, with a confident outlook for logistics demand through 2027, according to Lalamove.
About 73% of these businesses report quicker daily operations and order processing.
SMEs in Hong Kong are adopting digital tools to keep pace with faster operational demands, with 51% now relying on artificial intelligence (AI) to speed up daily workflows, according to survey findings released by on-demand delivery platform Lalamove.
The results point to measurable gains. About 73% of SMEs using AI report faster daily operations and order processing as a result, suggesting AI has become a practical tool for everyday business performance rather than a distant ambition.
The findings also show a confident outlook among Hong Kong SMEs heading into 2027. According to Lalamove, 71% of businesses expect logistics demand to remain stable as the pace of business continues to accelerate.
Within this group, 80% expect logistics demand to stay active throughout the year, driven by steady customer orders and rising expectations for faster service. Meanwhile, 87% of Hong Kong SMEs expect transport and logistics costs to remain unchanged or rise.
For cargo owners and the partners who move their goods, this combination of steady demand and stable costs creates firmer ground for budgeting, capacity planning, and long-term delivery commitments. Lalamove noted that as businesses accelerate with AI, strengthening both speed and cost control should be a priority to meet evolving delivery needs.
The survey also identifies the items SMEs deliver most often: Documents, Office files, Food, Groceries, and Luggage.
This mix spans time-sensitive paperwork, perishable goods, and personal belongings. Each category has its own handling and timing needs, showing how varied SME delivery demands have become across Hong Kong.
This shift reflects a broader expectation that logistics should adapt to business schedules, not the other way around. For SMEs, flexible delivery options help protect customer commitments while keeping costs under control. For logistics providers, they open new ways to stand out in a competitive market.
Taken together, the findings show a Hong Kong SME sector using AI to move faster, planning for 2027 with confidence, and asking more of its logistics partners. Faster operations are not an end in themselves. They are the foundation of a more responsive, efficient, and resilient local supply chain.
