THE latest issue of the quarterly Consumer View report released by the National Retail Federation (NRF) shows that US consumers increasingly expect free delivery of items ordered online and are also embracing new options, such as picking up their online purchases at a local store
THE latest issue of the quarterly Consumer View report released by the National Retail Federation (NRF) shows that US consumers increasingly expect free delivery of items ordered online and are also embracing new options, such as picking up their online purchases at a local store. It also shows that 75 per cent consumers surveyed expect delivery to be free even on orders under US$50, reports London's Air Cargo News.
NRF vice president for research development and industry analysis Mark Mathews said: 'Consumers want free delivery, and they're willing to meet retailers halfway to get it.
'If we can get their purchase to the store, they'll come pick it up if that's what it takes to avoid a delivery charge. And once they're in the store, they are very open to seeing what else the retailer has to offer.'
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