AMERICAN Airlines cargo and passenger teams in the Italian city of Milan have won the company's Customer Cup for the first quarter of 2018.
American Airlines Cargo will be the launch customer for the new WFS cargo facility at Malpensa and will move all its on airport operations there by August 1.
Earlier this month the airline celebrated a decade of connecting New York and Milan and in August this year its cargo operations will expand into a new 5,0000-square metre (54,000 sq feet) facility at Malpensa Airport.
in a ceremony at the airport, teams from both sides of the airline's business were rewarded for meeting and exceeding targets set. For the passenger team, departure reliability, turn dependability, baggage performance, customer feedback and overall customer experience marked them out from other international stations in American's global network.
On the cargo side of the business onboard, hand posting and specialist product performance helped to deliver the victory.
American Airlines Cargo will be the launch customer for the new WFS cargo facility at Malpensa and will move all its on airport operations there by August 1.
Earlier this month the airline celebrated a decade of connecting New York and Milan and in August this year its cargo operations will expand into a new 5,0000-square metre (54,000 sq feet) facility at Malpensa Airport.
in a ceremony at the airport, teams from both sides of the airline's business were rewarded for meeting and exceeding targets set. For the passenger team, departure reliability, turn dependability, baggage performance, customer feedback and overall customer experience marked them out from other international stations in American's global network.
On the cargo side of the business onboard, hand posting and specialist product performance helped to deliver the victory.