APL has received the 2018 Quest for Quality Award by Logistics Management (LM) in Nashville, USA, after earning the highest score in Equipment and Operations among the 12 winning ocean carriers.
Likewise, the shipping line has impressed buyers of logistics and transportation services with excellent on-time performance, information technology and customer service, posting above average weighted scores tabulated by LM.
APL North America president Ed Aldridge said: 'The award is an important benchmark of customer satisfaction and performance excellence. While we are thrilled to have been well rated by our customers for the various service attributes, we are keeping our fingers on the pulse so that we can always make a difference in the marketplace.
'APL's recently launched Eagle Express X (EXX) service has just re-defined customer service excellence and reset logistics management with the certainty it brings to the supply chain.'
Since the first voyage of the EXX in August, the service has been fulfilling its 11-day ocean transit from Shanghai to Los Angeles; and promise of same-day cargo availability at the Eagle Marine Services (EMS) terminal. Some 90 per cent of shipments are ready for pickup within 10 hours from vessel operation. Containers were picked up in 30 minutes by trucks that accessed the EXX- gates at the terminal.
Likewise, the shipping line has impressed buyers of logistics and transportation services with excellent on-time performance, information technology and customer service, posting above average weighted scores tabulated by LM.
APL North America president Ed Aldridge said: 'The award is an important benchmark of customer satisfaction and performance excellence. While we are thrilled to have been well rated by our customers for the various service attributes, we are keeping our fingers on the pulse so that we can always make a difference in the marketplace.
'APL's recently launched Eagle Express X (EXX) service has just re-defined customer service excellence and reset logistics management with the certainty it brings to the supply chain.'
Since the first voyage of the EXX in August, the service has been fulfilling its 11-day ocean transit from Shanghai to Los Angeles; and promise of same-day cargo availability at the Eagle Marine Services (EMS) terminal. Some 90 per cent of shipments are ready for pickup within 10 hours from vessel operation. Containers were picked up in 30 minutes by trucks that accessed the EXX- gates at the terminal.